Refund policy
REFUNDS & RETURNS
Your Right to Cancel
For eligible purchases made online, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
To exercise your right to cancel, you must notify us in writing by email within this 14-day period.
Once cancellation has been accepted, goods must be returned within 14 days.
Items must be:
- Unworn
- Unused
- In their original condition
- Returned with all original packaging and documentation
Exclusions
The right to cancel does not apply to:
- Bespoke jewellery
- Custom-made pieces
- Personalised items
- Goods made to your specifications
- Earrings, where the hygiene seal has been removed
This does not affect your statutory rights where goods are faulty, misdescribed or otherwise not in conformity with contract requirements.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or differs materially from its description, please contact us as soon as possible.
Where a manufacturing fault is confirmed, we may offer:
- Repair
- Replacement
- Full or partial refund
depending on the circumstances and your legal rights.
Consumer Rights
Nothing within this Returns Policy affects your rights under the Consumer Rights Act 2015.
Refund Processing
Approved refunds will be issued to the original payment method within 14 days of receiving the returned goods or evidence that they have been returned.
Original delivery costs will be refunded where required by law.
Return postage costs are the responsibility of the customer unless the item is faulty, damaged or supplied incorrectly.
Return Address
Returned goods should not be sent without prior authorisation.
Once your return request has been approved, return instructions and the correct return address will be provided.
This avoids parcels being sent to the wrong location if you operate from a studio or home address.
